Customer Satisfaction Improvement
Customer Service is straight-forward, but there's a craft to Customer Satisfaction.
Whether you want to improve your customer satisfaction levels, want to feel more empowered to train your team in customer service, OR you don't already have a system to help you coach customer service... This is for you.
Book in a Customer Service Review with Offtrack Creative, and feel empowered to coach your team members toward more 5 star reviews.
What YOU need to provide:
- A minimum of x10 recorded customer service interactions (email, calls or messages) in an online, accessible folder
What Offtrack Creative provides:
Within 20 working days you'll receive
- A structured review of each interaction, in an easy-to follow document
- Details on interaction opportunities and suggestions on how to improve
- A completed, editable version of the Offtrack Creative review template (with section explanations), so you are set-up with a quality system moving forward
Why Offtrack Creative?
With previous Quality Assurance experience (specialising in Customer Satisfaction) for a leading E-Commerce platform, experience working with clients in the fitness and creative industries, and initially over 10 years in frontline customer service roles... Your reviewer, Charlotte, knows exactly what it takes to provide a high quality customer service experience.
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If you're interested in this service, please reach out below & provide a phone number if you'd like to chat through options.
Please note: This service does not guarantee 100% customer satisfaction or consistent 5 star reviews.